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Description

Buy Jeff Toister – Customer Service over the Phone Course at esyGB. You will have immediate access to the digital downloads in your account or your order email.

Jeff Toister - Customer Service over the Phone1Jeff Toister – Customer Service over the Phone

By: Jeff Toister

Level: Appropriate for all

Duration: 51m 59s

Released: May 23, 2016

Description:

Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone. Learn how to break the ice and develop rapport with the people you serve, even when you’re pressed for time. Tune out distractions and develop listening skills that are critically important to phone service. Last, learn how to express empathy, de-escalate angry callers, and stay focused throughout the day.

Topics include:

  • Developing the perfect phone greeting
  • Filling dead air
  • Managing holds and transfers
  • Listening
  • Expressing empathy
  • De-escalating angry callers

Contents:

  • Introduction
  • 1. Build Rapport over the Phone
  • 2. Exceed Expectations over the Phone
  • 3. Solve Problems over the Phone
  • Conclusion

Author:

Jeff Toister is a customer service expert and Fortune 500 consultant who improves service at the highest levels.

Jeff Toister is a customer service expert and president of Toister Performance Solutions, Inc., a consulting firm that has helped companies improve customer service at the highest level for more than 20 years. His clients include Fortune 500 firms, midsize companies, municipal agencies, nonprofit organizations, and even small businesses like his local plumber. His innovative solutions have helped clients improve customer satisfaction, sales, and efficiency.

Jeff is also the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. Using examples from well-known companies, real stories from frontline employees, and the latest scientific research to highlight the challenges customer service employees experience every day, Service Failure delivers straightforward solutions for overcoming these obstacles.

He is also a nationally recognized employee training expert and was one of the first people to receive the Certified Professional in Learning and Performance (CPLP) certification from the American Society for Training and Development. He has spoken at conferences and events throughout the country and has even been featured in two advertising campaigns to promote the benefits of the CPLP certification.

Jeff lives in California and serves clients throughout the United States.

Get Download Jeff Toister – Customer Service over the Phone at Forimc.net today!


Proof Content

Jeff Toister
Salepage: https://www.lynda.com/Business-Skills-tutorials/Customer-Service-over-Phone/456350-2.html
Archive: https://web.archive.org/web/20160909060008/https://www.lynda.com/Business-Skills-tutorials/Customer-Service-over-Phone/456350-2.html

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Buy the Jeff Toister – Customer Service over the Phone course at the best price at esy[GB]. Upon completing your purchase, you will gain immediate access to the downloads page. Here, you can download all associated files from your order. Additionally, we will send a download notification email to your provided email address.

Unlock your full potential with Jeff Toister – Customer Service over the Phone courses. Our meticulously designed courses are intended to help you excel in your chosen field.

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