Jay Clouse – Customer Development for Product Managers
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Customer Development for Product Managers
By: Jay Clouse
Skill Level: Beginner
Duration: 1h 2m
Released: June 21, 2018
Great products are built from a strong understanding of customer needs. As a product manager, you’re tasked with identifying those customer needs so that you’re able to direct the creation of products that make your customers’ lives a bit easier.
In this course, discover how to leverage the customer development process to validate your assumptions and create products customers will truly love—without spending all your precious time or money. Learn how to craft your own problem hypothesis, perform user research, create surveys and analyze the results, and conduct effective user interviews.
- Four stages of customer development
- Creating a problem hypothesis
- Performing user research
- Defining your target market
- Creating effective surveys
- Conducting effective user interviews
- Analyzing interview results
- 1. Customer Development
- 2. Identifying a Problem
- 3. User Research
- 4. User Surveys
- 5. User Interviews
Jay Clouse is a writer and entrepreneur from Columbus, Ohio.
He is currently the founder of Unreal Collective and cohost of the Upside podcast . Jay fell in love with building products through his first software startup, Tixers, a digital ticket exchange. Tixers was in the second class of the UpTech accelerator program in Covington, Kentucky, and raised a seed round of funding. After just a couple of years in business, Tixers was acquired in 2015.
In 2016, Jay worked as a product head with CrossChx, a venture-backed healthcare startup in Columbus, Ohio. There, he managed several hardware and software products and helped to launch two completely new products in the healthcare space. All along the way, Jay was actively engaged in the startup community as a local organizer and facilitator of Startup Weekend since 2012.
In 2017, Jay left CrossChx to combine his interests in product and community building through Unreal Collective, an online accelerator for founders and freelancers to find community and grow their businesses.
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