Module 1

• The 2 types of telehealth
• Evidence supporting the effectiveness of telehealth for clients and various populations
• The benefits and risk for telehealth
• Recent trends in telehealth

Module 2

• Following a code of ethics
• Legal implications of practicing across state lines
• Privacy & security
  • HIPAA compliance concerns
  • Documentation & paperwork issues
  • Ensure data protection & avoid unintended access/disclosure
  • The client’s perception of privacy via videoconferencing
• Boundary issues more likely to arise in telehealth
• Multicultural issues in telehealth
• Technology competence of the clinician and client

Module 3

• Offering your telehealth services – where to begin?
• How to introduce the concept to clients
• Who is a good fit for telehealth? Who is not?
• Administrative responsibilities
• Policies & procedures consideration – protect yourself and your license
  • Informed consent – unique concerns & best practices
  • Intake process – tips you need to know
  • Emergency plan for telehealth
• Client interviewing & assessment techniques
• Videoconferencing vs. telephone
• Best practices for professionalism
  • Camera placement, background, proximity & dress attire
  • Handling technical issues

Module 4

• Marketing concerns with telehealth practice
• Billing & reimbursement strategies – is this covered under my client’s insurance policy?
• Payment fee structure considerations
• Communication of payment structure to client
• Professional liability insurance – telehealth covered?
• Client Expectations & how they differ versus in-person therapy
• Financial, accounting & tax concerns
• Giving and getting referrals – issues for telepractice

Module 5

• An overview of the various platforms available
• Demonstrations of key features
• How to assess what features are important for you
• Cost comparisons
• What legal assurances do I need from a platform provider?
• Client considerations when choosing a platform

Module 5

• A guided tour of how to begin a telehealth videoconferencing session
• What videoconferencing looks like in practice
• Key techniques to enhance the telehealth in-session experience
• Presentation skills & tips

Module 7

• Text message & email telehealth – security, privacy & expectations
• Cloud storage – what are the legal issues?
• Virtual reality – what you need to know

Module 8

• Key adjustments recommended for practicing telehealth for different disorders
• Evidence & best practices for tailoring telehealth to a variety of clients PLUS important adaptations for groups or couples
• Which modalities most easily apply to telehealth & which could use adaptions

Module 9

• Possible future rules & regulations
• Up & coming technology trends to be aware of
• What distance therapy might look like in 10 years

Meet Your Course Experts:

Janina Fisher, PhD is a licensed clinical psychologist and former instructor at The Trauma Center, a research and treatment center founded by Bessel van der Kolk. Known as an expert on the treatment of trauma, Dr. Fisher has also been treating individuals, couples and families since 1980.

She is past president of the New England Society for the Treatment of Trauma and Dissociation, an EMDR International Association Credit Provider, Assistant Educational Director of the Sensorimotor Psychotherapy Institute, and a former Instructor, Harvard Medical School. Dr. Fisher lectures and teaches nationally and internationally on topics related to the integration of the neurobiological research and newer trauma treatment paradigms into traditional therapeutic modalities.

She is co-author with Pat Ogden of Sensorimotor Psychotherapy: Interventions for Attachment and Trauma (2015) and author of Healing the Fragmented Selves of Trauma Survivors: Overcoming Internal Self-Alienation (2017) and the forthcoming book, Working with the Neurobiological Legacy of Trauma (in press).

Joni Gilbertson, MA, NCC, LCPC, LMHC, BC-TMH, CTMH, is a Clinical Telemental Health Provider, Board-certified Telemental Health Provider, Licensed Clinical Professional Counselor in Illinois, Licensed Mental Health Counselor in Florida, and the owner/founder of Gilbertson Counseling Services. She has over a decade of experience seeing clients using distance counseling with specializations in domestic violence, anger management, and relationship counseling. Joni uses distance therapy to assist individuals, couples and families with everyday coping in areas such as relationship, depression, suicide, and general coping skills. She is also experienced as a clinical counselor supervising a mental health staff within a hospital setting and within her clinical practice.

Joni completed many trainings in distance counseling and completed and edited numerous online courses for telemental health. She is a certified trainer in mental health first aid and motivational interviewing, and she carries certifications in domestic violence facilitation and selective other methods that enhance client awareness. For many years she trained mental health agencies, children and family services, first responders, jails, prisons, and detention centers on mental health topics along with legal and ethical matters of relative concern to each population. As a former Chief of Probation and Probation Officer, she was responsible for training staff on mental health issues that included motivational interviewing, suicide awareness, personality disorders, substance use disorders and safety strategies.

Joni is also a recently retired college instructor with the Sociology Department where she created and instructed sixteen mental health and legal issues classes. During her employment, she was nominated and presented with the award for “Teachers Who Make a Difference” due to her engaging and dynamic style of teaching. She makes learning an enjoyable experience with her passion for the topic of using technology for mental health.

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