IT Service Desk: Management Fundamentals – Fancy Mills Knebel

Description

Buy IT Service Desk: Management Fundamentals – Fancy Mills Knebel Course at esyGB. You will have immediate access to the digital downloads in your account or your order email.

No service desk runs efficiently without proper oversight Service desk managers are key to effective tech support teams—and industry-proven methodologies and tools are key to a manager's success. This course covers the processes and tools new IT managers need to manage service desk staff and make service desk-related system decisions for the company. First, get familiar with different service desk staffing models and processes. Learn about the telephony systems and software—including social media management tools—that a service desk requires. Find out how to develop a system to ensure quality and define metrics to measure success. Plus, learn how to build important relationships with customers, within the team, and with other IT groups at your company. Instructor Fancy Mills has been helping technical support teams manage staffing and standard operating procedures for over 20 years. Let her help you develop the skills to manage your service desk and increase customer satisfaction.

Topics include:

• What is a service desk?
• Understanding the different service desk models
• Staffing the service desk
• Training staff
• Mentoring and coaching
• Defining processes
• Reviewing technology, including telephony and management systems
• Measuring quality
• Building relationships

Get IT Service Desk: Management Fundamentals – Fancy Mills Knebel , Only Price $37

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Buy the IT Service Desk: Management Fundamentals – Fancy Mills Knebel course at the best price at esy[GB]. Upon completing your purchase, you will gain immediate access to the downloads page. Here, you can download all associated files from your order. Additionally, we will send a download notification email to your provided email address.

Unlock your full potential with IT Service Desk: Management Fundamentals – Fancy Mills Knebel courses. Our meticulously designed courses are intended to help you excel in your chosen field.

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